The Odyssey Hub is an unregistered alternative provision and does not operate as a school as defined by the Education and Skills Act 2008.
Provision is offered on a part-time, time-limited basis and does not replace full-time education.

The Odyssey Hub

Registered offices: 

69 Alexandra Road

Ipswich

IP4 2RN 

For further questions about this company please use the following contact information:

Phone: 01473 365522
E-Mail: info@odysseyhub.co.uk

© 2025 Odyssey Hub. All rights reserved.
No content may be reproduced without prior written permission.

Privacy Notice

Last updated:25/01/2026

Odyssey Hub Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect personal information.

ICO registration number: 00012933292

2. What personal data we collect

We may collect and process the following types of information:

• Names, contact details, and dates of birth
• Information relating to education, learning needs, and progress
• Health, SEN, or wellbeing information where relevant
• Session notes, reports, and communications
• Images or recordings (only where appropriate and consented)

3. How we use personal data

We use personal data to:

• Deliver educational and alternative provision services
• Support learning, wellbeing, and safeguarding
• Communicate with learners, parents/carers, schools, and local authorities
• Meet legal, contractual, and safeguarding obligations

4. Lawful basis for processing

We process personal data under the following lawful bases:

• Legal obligation (including safeguarding and education duties)
• Public task (education and support services)
• Consent (where required, e.g. images or recordings)
• Vital interests (where safeguarding is necessary)

Special category data is processed in accordance with UK GDPR Article 9, primarily for safeguarding and education purposes.

5. How we store and protect data

• Data is stored securely using trusted cloud-based systems
• Access is restricted to authorised staff only
• Appropriate technical and organisational security measures are in place
• Emails are transmitted using secure, encrypted connections

6. Data sharing

We only share personal data where necessary, including with:

• Parents/carers
• Schools and local authorities
• Relevant professionals involved in education or safeguarding

We do not sell personal data.

7. International data transfers

Some data may be processed outside the UK or EEA (e.g. via cloud services). Where this occurs, appropriate safeguards are in place, including UK GDPR–compliant contractual protections.

8. How long we keep data

We retain personal data only for as long as necessary and in line with legal, educational, and safeguarding requirements.

9. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact and complaints

If you have questions about this Privacy Notice or how we handle data, please contact us at:

Email: info&odysseyhub.co.uk

You may also complain to the Information Commissioner’s Office at
www.ico.org.uk